Cancellation & Refund Policy

Thank you for choosing Skypep.com We are committed to ensuring a transparent and satisfactory experience for our customers. Please read our Cancellation and Refund Policy carefully before making a purchase.

1. Order Cancellation

1.1 Cancellation by Customer

  • Customers may request cancellation of an order within 24 hours of placing it.
  • Cancellation requests received after 24 hours may not be accepted if the order has already been processed, packed, or shipped.
  • To cancel an order, customers must contact us via email/phone with the order number and registered contact details.

1.2 Cancellation by Company

Skypep.com reserves the right to cancel any order due to:

  • Product unavailability
  • Pricing or technical errors
  • Payment issues
  • Suspicious or fraudulent activity

In such cases, the customer will be notified, and a full refund will be issued.

2. Refund Policy

2.1 Refund Eligibility

Refunds will be applicable under the following circumstances:

  • Order cancelled within the allowed time frame
  • Product received in a damaged or defective condition
  • Incorrect product delivered
  • Order cancelled by the company

2.2 Refund Process

  • Once the refund request is approved, it will be processed within 5–7 business days.
  • Refunds will be credited to the original mode of payment used at the time of purchase.
  • Processing time may vary depending on the payment provider or bank.

2.3 Shipping Charges

  • Shipping or delivery charges (if applicable) are non-refundable, except in cases where the error is from our side.
  • If free shipping was applied, the refund amount will be limited to the product value only.

3. Return Conditions (If Applicable)

  • Products must be returned in their original packaging, unused, and in the same condition as received.
  • Any product showing signs of use, damage, or tampering will not be eligible for a refund.
  • Customers are responsible for return shipping costs unless the return is due to our error.

4. Non-Refundable Items

The following items are not eligible for cancellation or refund:

  • Customized or made-to-order products
  • Digital products or downloadable content
  • Services once initiated or completed
  • Products marked as “Final Sale” or “Non-Returnable”

5. Contact Information

For cancellation or refund-related queries, please contact us at:

Email: support@skypep.com
Phone: 8847081060
Address: SCO 42 SECTOR 31 D CHANDIGARH
Business Hours: Monday to Friday, 10:00 AM – 6:00 PM

Your privacy is of utmost importance to us. Thank you for trusting Skypep.com with your personal information.