Privacy Policy

At Skypep.com, we are dedicated to safeguarding your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you interact with our website and services. By accessing or using Skypep.com, you consent to the practices described herein.

1. Information We Collect

We collect both personal and non-personal information to enhance your user experience and provide our services effectively.

a. Personal Information

This includes any information that identifies you as an individual. We may collect:

  • Name: For booking and communication purposes.
  • Contact Details: Email address and phone number to send booking confirmations, updates, and customer support.
  • Address: To deliver salon-at-home services.
  • Payment Information: Such as credit/debit card details or other payment methods, processed securely through third-party payment gateways.
  • Account Credentials: If you register an account, we collect your username and password.

b. Non-Personal Information

This includes data that doesn’t directly identify you but helps us understand website usage and improve our services:

  • Browser type and version
  • Operating system
  • IP address
  • Device type (e.g., mobile, desktop)
  • Cookies and similar tracking technologies

2. How We Use Your Information

We use your information for the following purposes:

a. To Provide and Manage Services

  • Booking appointments with salons or salon-at-home professionals.
  • Processing payments and sending receipts.
  • Providing personalized recommendations based on your preferences.

b. For Communication

  • Sending appointment confirmations, reminders, and updates.
  • Responding to customer inquiries or complaints.
  • Sending promotional offers, newsletters, and other marketing communications (if you opt-in).

c. To Improve Our Services

  • Analyzing user behavior and website usage to optimize our platform.
  • Identifying and fixing technical issues.
  • Enhancing security and preventing fraudulent activities.

d. Legal and Compliance

  • Complying with applicable laws and regulations.
  • Protecting our legal rights and interests.

3. Sharing Your Information

We respect your privacy and only share your data in the following scenarios:

a. With Service Providers

We may share your personal information with salons or professionals to fulfill your booking requests.

b. With Payment Processors

Your payment details are securely transmitted to trusted third-party payment gateways to process transactions.

c. Legal Obligations

We may disclose your information when required to comply with legal obligations, court orders, or government requests.

d. Business Transfers

In the event of a merger, acquisition, or sale of our business, your data may be transferred to the new entity.

4. Data Security

We prioritize the security of your personal information. Our measures include:

  • Encryption: Sensitive data like payment information is encrypted during transmission.
  • Secure Servers: We store your data on secure servers with restricted access.
  • Regular Monitoring: Continuous monitoring for potential security breaches.
  • Access Controls: Limiting access to personal information to authorized personnel only.

Despite our best efforts, no system can guarantee 100% security. We encourage you to take precautions such as keeping your account credentials confidential.

5. Your Rights and Choices

You have the following rights concerning your personal information:

a. Access and Review

You can request a copy of the personal data we hold about you.

b. Correction

If your information is inaccurate or incomplete, you can request corrections.

c. Deletion

You can request the deletion of your personal data, subject to any legal obligations requiring its retention.

d. Opt-Out of Marketing

You can unsubscribe from promotional emails and communications by following the opt-out instructions in the email or contacting us directly.

e. Data Portability

You may request a copy of your data in a machine-readable format for transfer to another service.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience.

a. What Are Cookies?

Cookies are small files stored on your device to collect data about your preferences and website activity.

b. Types of Cookies We Use

  • Essential Cookies: Necessary for website functionality.
  • Performance Cookies: To analyze website usage and improve performance.
  • Functional Cookies: To remember your preferences and enhance user experience.
  • Advertising Cookies: To deliver personalized ads and track their effectiveness.

c. Managing Cookies

You can manage or disable cookies through your browser settings. However, doing so may affect certain functionalities of the website.

7. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. When data is no longer needed, we securely delete or anonymize it.

9. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and the effective date will be revised. We encourage you to review this policy regularly to stay informed.

10. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy, please contact us:

Email: support@skypep.com
Phone: 8847081060
Address: SCO 42 SECTOR 31 D CHANDIGARH

Your privacy is of utmost importance to us. Thank you for trusting Skypep.com with your personal information.